Shipping, Returns & Refunds Policy

Big Guy Small Batch Coffee Roasters is operated by Priyankur LLC, a small-batch coffee roaster based in Virginia, USA.

Shipping

We ship within the United States. Standard shipping is $6.00, and is free on qualifying orders of $40.00 or more before tax. Checkout will always show the exact shipping charge for your order and control if a current promotion changes these terms. We have no public walk-in storefront; local pickup or delivery is available only by prior arrangement.

Because we roast in small batches and roast-to-order, we don’t promise a fixed shipment window (for example, a guaranteed number of business days before your order ships). Once your order ships, the carrier’s estimated delivery date is an estimate, not a guarantee.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We’ll make reasonable efforts to cancel or adjust it before we start roasting or fulfillment, but once fulfillment is underway we can’t guarantee we’ll be able to stop it.

Coffee returns

Because coffee is a food product, we do not accept returns or exchanges. Please don’t send coffee back to us unless we specifically ask you to do so.

Damaged, wrong, or missing orders

If your order arrives damaged, incorrect, missing an item, or there is another issue with your order, please reach out to us — preferably within 14 days of delivery. We want you to have a good experience with BGSB and will review the situation and work with you on an appropriate resolution. When you contact us, it helps to include:

• Your name and order or tracking information
• A description of the problem
• Photos, if helpful

Depending on the situation, we’ll typically offer a replacement, a refund, a partial refund, or another reasonable resolution.

Taste preferences

Coffee taste can vary based on grind, water, brewing method, equipment, and personal preference. We can’t guarantee that every roast will suit every palate, but if something genuinely seems wrong with your coffee, please reach out—we’d rather know and help.

Lost or delayed packages

If tracking shows a delivery that hasn’t arrived, please first check the delivery location, with household members or neighbors, and with mailroom or building staff where applicable, and check the carrier’s tracking page for updates. If it still hasn’t turned up, contact us and we’ll help look into it with the carrier.

Refunds

Approved refunds are issued to your original payment method when practical. Exact timing depends on Square and your bank or card issuer, and is outside our control once a refund is issued.

Complimentary and promotional Sample Packs

A complimentary Sample Pack has no refundable cash value. A genuine damage or wrong-item issue with a complimentary Sample Pack is still reviewed under the section above. Where you paid shipping on a complimentary Sample Pack, that shipping charge is handled the same way as any other charge on your order, consistent with applicable law.

Questions

For anything not covered here, reach us through the contact form on our website. See also our Terms & Conditions and Privacy Policy.